Casa Portofino®

We understand that plans may change, and our cancellation policy is designed to accommodate potential changes while maintaining fairness for both parties.

a. Full Refund: Cancellations must be made within 48 hours of booking to qualify for a full refund. If your cancellation qualifies for a full refund, the refund will be returned to your original payment method in 3-5 business days, depending on your bank.

b. Partial Refund: For cancellation requests past the 48-hour window from the time of booking, the first 30 days are non-refundable, and the remaining amount will be refunded. Guests will be given a one (1) month credit which can be applied to a booking beginning between thirty (30) and one hundred and eighty (180) days in the future.

c. Exceptions: If a guest cancels past the 48-hour window and opts out of the one (1) month credit, World Class® will attempt to re-book the reservation. If we are successful, the balance for the non-refundable 30 days will be returned to your original payment method in 3-5 business days, depending on your bank.

We kindly request that check-in occurs anytime after 4:00pm and that check-out is completed by 11:00am. Regrettably, we are unable to accommodate early check-ins or late check-outs as this may compromise our ability to deliver the World Class standard of cleanliness and preparation for incoming guests. We appreciate your understanding and cooperation in this regard.

While we strongly advise guests not to bring pets, pets are not expressly prohibited. Please note that pet owners may be charged for any additional dry cleaning, cleaning treatments, or linen replacements that are required as a result of pet damage. If you do choose to bring a pet, we require a pet deposit of $500 in addition to a one-time $200 pet cleaning fee. We appreciate your cooperation in maintaining the impeccable standards that are integral to the World Class experience.

To abide with our local community, our neighbors, and our building partners - smoking is strictly prohibited in World Class properties.

We would like to remind our guests that World Class properties strictly prohibit the hosting of events. Small gatherings with family and friends are permissible, provided that noise levels are kept at a minimum so as to not cause disturbance to our neighbors. We appreciate your cooperation in ensuring a peaceful and comfortable environment for all residents of the community.

In order to become an approved guest at World Class®, all guests are required to undergo a criminal background check. Failure to comply with or meet the requirements of this check will result in the cancellation of the booking.

World Class Rentals offers a seamless self check-in process that provides convenience and flexibility to our guests. With our innovative technology, guests can enjoy the convenience of checking-in on their own terms, without the need for a physical key which ensures you can enjoy your stay from the moment you arrive.